What warranty does Clear Pest Pros provide for the Franchise Management Software System?
Clear_Pest_Pros Franchise · 2025 FDDAnswer from 2025 FDD Document
rd data; and (iv) the database file structure of the Computer System. You will be
responsible for the payment of all fees associated with the Required Software, Computer System, Clear Pest Pros Software and POS System.
At our request, you shall purchase or lease, and thereafter maintain, the Computer System, Clear Pest Pros Software, and the Required Software. You agree to pay all fees associated with the use of Clear Pest Pros Software and any other Required Software, which may be payable to us or our approved or designated suppliers. You expressly agree to strictly comply with our thencurrent standards and specifications for all items associated with your Computer System, Clear Pest Pros Software and any Required Software, including any security software. You agree, at your own expense, to keep your Computer System in good maintenance and repair and install such upgrades, additions, changes, modifications, substitutions, and/or replacements to your Computer System or Required Software as we direct from time to time in writing. You agree that your compliance with this Section shall be at your sole cost and expense.
We may require that your Computer System be programmed to automatically transmit data and reports about the operation of the Clear Pest Pros Business to us. We shall also have the right to, at any time without notice, electronically connect with your Computer System to monitor or retrieve data stored on the Computer System or for any other purpose we deem necessary.
Source: Item 22 — CONTRACTS (FDD pages 67–68)
What This Means (2025 FDD)
According to the 2025 Clear Pest Pros Franchise Disclosure Document, the specific warranty details for the Franchise Management Software System are not explicitly outlined. While the document mentions the franchisee's responsibility to maintain the computer system and software, it does not detail any warranty provided by Clear Pest Pros. The franchisee is responsible for keeping their Computer System in good maintenance and repair and install such upgrades, additions, changes, modifications, substitutions, and/or replacements to your Computer System or Required Software as we direct from time to time in writing. You agree that your compliance with this Section shall be at your sole cost and expense.
However, the FDD does state that Clear Pest Pros grants a renewable license to use the Clear Pest Pros Franchise Management Software System, and all subsequent upgrades, on Licensee's computer. This license is quarterly and automatically renews each quarter, remaining in effect throughout the term of the Franchise Agreement. The franchisee is required to use the then-current franchise management software system in the operation of the Clear Pest Pros Business, unless Clear Pest Pros approves an alternate software supplier.
Given the absence of explicit warranty information in the provided FDD excerpts, it is crucial for potential franchisees to directly inquire with Clear Pest Pros about the warranty terms, conditions, and coverage for the Franchise Management Software System. Understanding the warranty will help franchisees assess the potential costs and risks associated with software malfunctions or necessary updates and replacements.