Under what conditions can Clear Pest Pros contact a Clear Pest Pros franchisee's customers?

According to Clear Pest Pros's 2025 Franchise Disclosure Document, Clear Pest Pros retains the right to contact a franchisee's customers under specific circumstances. Clear Pest Pros can contact customers who are 90 days or more delinquent in their payments. When contacting these customers, Clear Pest Pros can initiate collection procedures on behalf of the franchisee. Clear Pest Pros will then take Royalties on Gross Sales collected and apply collection fees as established in the Franchise Agreement.

This provision protects Clear Pest Pros's revenue stream and ensures that outstanding debts are pursued, even if the franchisee is not actively doing so. It also outlines a clear process for handling delinquent accounts, which can prevent disputes between Clear Pest Pros and its franchisees.

For a prospective franchisee, this means that Clear Pest Pros has a direct interest in ensuring customer payments and can intervene to recover debts. While this could be seen as an intrusion into the franchisee's business, it also provides a safety net and support in managing accounts receivable. Franchisees should be aware of the collection fees and royalty implications associated with these interventions.