Can Clear Pest Pros require all customer calls to be directed through their toll-free line?
Clear_Pest_Pros Franchise · 2025 FDDAnswer from 2025 FDD Document
We do not currently offer a service through which selected phone calls to our toll-free phone number will be forwarded to you or us, but we reserve the right to do so in the future. In the event we offer this service, we will use commercially reasonable efforts to maintain this service during designated hours, subject to acts of God or circumstances beyond our reasonable control, including power outages and the unavailability of telephone services. In the phone routing process, we will use commercially reasonable efforts to route calls from prospective customers requesting service in the Territory to you. We do not guarantee that every phone call requesting service in the Territory will be routed to you. We reserve the right to modify or terminate this service at any time, in our sole discretion, including, without limitation, the right to require that all customer calls be directed through our tollfree line or any other telephone number we designate. We reserve the right to charge a fee per month or otherwise for this toll-free number and forwarding call service. (Section 2.I of the Franchise Agreement).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 40–49)
What This Means (2025 FDD)
According to Clear Pest Pros' 2025 Franchise Disclosure Document, Clear Pest Pros does not currently offer a service to forward selected calls from their toll-free number to franchisees. However, Clear Pest Pros reserves the right to offer this service in the future. If this service is offered, Clear Pest Pros will use commercially reasonable efforts to maintain the service during designated hours, but service may be interrupted due to circumstances beyond their control. Clear Pest Pros will also attempt to route calls from prospective customers in a franchisee's territory to that franchisee, but they do not guarantee every call will be routed correctly.
Importantly, Clear Pest Pros retains the right to modify or terminate this call forwarding service at any time, at their sole discretion. This includes the right to require that all customer calls be directed through their toll-free line or any other telephone number they designate. Clear Pest Pros also reserves the right to charge a fee per month or otherwise for this toll-free number and call forwarding service.
This means that a Clear Pest Pros franchisee could be required to have all customer calls routed through a central number managed by the franchisor. This could give Clear Pest Pros more control over customer interactions and potentially allow them to capture data or ensure consistent service standards. However, it also means the franchisee would be dependent on Clear Pest Pros for routing calls and could be subject to fees for the service. Prospective franchisees should consider the potential impact of this policy on their business operations and customer relationships.