What is the Clear Pest Pros franchisee's obligation regarding compliance with the Clear Pest Pros owners' intranet website?
Clear_Pest_Pros Franchise · 2025 FDDAnswer from 2025 FDD Document
d our confidential information.
You are required to participate in any System-wide computer network, intranet system, or extranet system that we implement and may be required by us to use such computer network, intranet system, or extranet system to, among other things: (i) submit your reports due under the Franchise Agreement to us online; (ii) view and print portions of the System Standards and Operations Manuals, including any updates or modifications thereto; (iii) download approved local advertising materials; (iv) communicate with us and other Clear Pest Pros franchisees; and (v) to complete any initial or ongoing training. You agree to use the facilities of any such computer network, intranet system or extranet system in strict compliance with the standards, protocols, and restrictions that we include in the System Standards and/or Operations Manuals, including those related to the encryption of confidential information and prohibitions against the transmission of libelous, derogatory or defamatory statements.
As technology advances, you may be required to upgrade your hardware to meet changing software requirements as we deem necessary. Clear Pest Pros CRM is web-based and we do not charge you for software updates and upgrades. We may require you to upgrade your computer hardware, software and web-based applications in our sole discretion and at your expense.
You promise to subscribe to, maintain, and utilize a DSL, cable, or satellite high speed Internet connection and email network account with independent suppliers which periodically we approve. If you do not receive written approval within ten days of our written receipt of your request, such supplier will be considered disapproved. You must use an email name that we have approved that will have "@clearpestpros.com" as its suffix for all business-related correspondence. As technology advances and new discoveries are made, we have the right to require that you use other technological items, as well as to designate the specific companies, models and/or types that you must use for these technological services.
Source: Item 22 — CONTRACTS (FDD pages 67–68)
What This Means (2025 FDD)
According to the 2025 FDD, Clear Pest Pros franchisees are required to participate in any System-wide computer network, intranet system, or extranet system that Clear Pest Pros implements. Franchisees may be required to use these systems to submit reports, view and print portions of the Operations Manual, download approved local advertising materials, communicate with Clear Pest Pros and other franchisees, and complete initial or ongoing training.
Clear Pest Pros franchisees must use these systems in strict compliance with the standards, protocols, and restrictions that Clear Pest Pros includes in the Operations Manual. These standards include those related to the encryption of confidential information and prohibitions against the transmission of libelous, derogatory, or defamatory statements.
Furthermore, the Franchise Agreement states that nothing contained within it will be construed as requiring any action contrary to law. In the event of a conflict between any provision of the Agreement, the Clear Pest Pros owners' intranet website, or the Operations Manual, and any present or future statute, law, ordinance, or regulation, the latter will prevail. However, the provisions of the Agreement or the Operations Manual will be curtailed and limited only if necessary to bring them within the requirements of the law. Clear Pest Pros also has the right to terminate the agreement if the franchisee fails to comply with any provision in the Clear Pest Pros owners' intranet website.