How does Clear Pest Pros define a National or Regional Account (NORA)?
Clear_Pest_Pros Franchise · 2025 FDDAnswer from 2025 FDD Document
We have the exclusive right to negotiate and enter into agreements or approve forms of agreement to provide services to National or Regional Account ("NORA") customers. The term NORA includes any customer which on its own behalf or through agents, licensees, or other third parties owns, manages, controls or otherwise has responsibility for a business in more than one (1) location, for the benefit of the System, and regardless of the aggregate contract amount of the services to be performed. Any dispute as to whether a particular customer is a NORA shall be determined by us in our sole discretion and our determination shall be final and binding. Following the execution of a contract with or the acceptance of a bid by a NORA customer which contemplates the provision of services to one (1) or more NORA customers who are located in your Territory, we may, if you are qualified to perform the services and conditioned upon your
substantial compliance with the terms of the Franchise Agreement and any other applicable agreements, provide you the opportunity to perform such services pursuant to the terms and conditions of the NORA contract or on such terms and conditions as we, at our sole discretion, determine are appropriate. You agree to provide services to all NORA customer referrals within your Territory. You further agree to provide all services in strict adherence to the Clear Pest Pros performance and process standards and all service guidelines and performance standards of the NORA. You may be required to enter into a service agreement to participate in certain NORA programs.
If you are not able or not willing to provide services to a NORA customer in conformity with the terms and conditions of the NORA contract, or fail to make an election within the time we specify after being offered the opportunity, we have the right, exercisable in our sole discretion, to (i) provide, directly or through any affiliate or other franchisee or Managing Operator, services to the NORA customer; and/or (ii) contract with another party to provide such services to the NORA customer. In either event, neither you nor the Business shall be entitled to any proceeds from the provision of Services provided to the customer of a NORA.
Source: Item 22 — CONTRACTS (FDD pages 67–68)
What This Means (2025 FDD)
According to Clear Pest Pros' 2025 Franchise Disclosure Document, a National or Regional Account (NORA) is defined as any customer who, either directly or through agents, licensees, or other third parties, owns, manages, controls, or has responsibility for a business in more than one location. This definition applies regardless of the total contract amount for the services provided, and it is for the benefit of the Clear Pest Pros system. Clear Pest Pros retains the exclusive right to negotiate and enter into agreements with NORA customers. Any disputes regarding whether a customer qualifies as a NORA will be determined solely by Clear Pest Pros, and their decision is final and binding.
For a prospective franchisee, this means that Clear Pest Pros has the authority to manage relationships with larger, multi-location clients. If a NORA customer requires services in a franchisee's territory, Clear Pest Pros may offer the franchisee the opportunity to perform those services, provided the franchisee is qualified and in substantial compliance with the franchise agreement. The franchisee is obligated to provide services to all NORA customer referrals within their territory, adhering strictly to Clear Pest Pros' standards and the NORA's specific service guidelines. Participation in certain NORA programs may require the franchisee to enter into a service agreement.
However, if a franchisee is unable or unwilling to meet the terms of the NORA contract, Clear Pest Pros reserves the right to provide the services themselves, through an affiliate, another franchisee, or a third party. In such cases, the franchisee will not be entitled to any proceeds from the services provided to the NORA customer. This arrangement ensures that Clear Pest Pros can maintain consistent service standards for national and regional clients, but it also means that franchisees may miss out on potential revenue if they cannot fulfill the NORA's requirements. Clear Pest Pros may also charge a NORA Fee of up to 5% of gross sales generated by the account to cover the costs of managing these national/regional accounts.