Does Clear Pest Pros currently have any National or Regional Accounts (NORAs)?
Clear_Pest_Pros Franchise · 2025 FDDAnswer from 2025 FDD Document
We have the exclusive right to negotiate and enter into agreements or approve forms of agreement to provide services to National or Regional Account ("NORA") customers. We do not currently have NORAs at this time, but we may establish these relationships during the term of your Franchise Agreement. The term NORA includes any customer which on its own behalf or through agents, licensees, or other third parties owns, manages, controls or otherwise has responsibility for a business in more than one (1) location, for the benefit of the System, and regardless of the aggregate contract amount of the services to be performed. Any dispute as to whether a particular customer is a NORA shall be determined by us in our sole discretion and our determination shall be final and binding. Following the execution of a contract with or the acceptance of a bid by a NORA customer which contemplates the provision of services to one (1) or more NORA customers who are located in your Territory, we may, if you are qualified to perform the services and conditioned upon your substantial compliance with the terms of the Franchise Agreement and any other applicable agreements, provide you the opportunity to perform such services pursuant to the terms and conditions of the NORA contract or on such terms and conditions as we, at our sole discretion, determine are appropriate. You agree to provide services to all NORA customer referrals within your Territory. You further agree to provide all services in strict adherence to the Clear Pest Pros performance and process standards and all service guidelines and performance standards of the NORA. You may be required to enter into a service agreement to participate in certain NORA programs.
If you are not able or not willing to provide services to a NORA customer in conformity with the terms and conditions of the NORA contract, or fail to make an election within the time we specify after being offered the opportunity, we have the right, exercisable in our sole discretion, to (i) provide, directly or through any affiliate or other franchisee or Managing Operator, services to the NORA customer; and/or (ii) contract with another party to provide such services to the NORA customer. In either event, neither you nor the Business shall be entitled to any proceeds from the provision of Services provided to the customer of a NORA.
Source: Item 12 — TERRITORY (FDD pages 49–53)
What This Means (2025 FDD)
According to Clear Pest Pros's 2025 Franchise Disclosure Document, Clear Pest Pros does not currently have any National or Regional Accounts (NORAs). However, Clear Pest Pros retains the exclusive right to establish these relationships during the term of the Franchise Agreement. A NORA is defined as any customer who owns, manages, controls, or has responsibility for a business in more than one location, either directly or through agents, licensees, or other third parties, for the benefit of the Clear Pest Pros system, regardless of the aggregate contract amount of the services to be performed. Any dispute over whether a customer qualifies as a NORA will be determined by Clear Pest Pros, and their decision is final.
If Clear Pest Pros secures a contract with a NORA customer located within a franchisee's territory, the franchisee may have the opportunity to perform the services, provided they are qualified and in substantial compliance with the Franchise Agreement. The terms and conditions for such services will be determined by Clear Pest Pros. The franchisee is obligated to provide services to all NORA customer referrals within their territory, adhering strictly to Clear Pest Pros's performance and process standards, as well as the NORA's service guidelines. Participation in certain NORA programs may require the franchisee to enter into a service agreement.
If a franchisee is unable or unwilling to provide services to a NORA customer according to the NORA contract terms, or if they fail to respond within the specified timeframe, Clear Pest Pros has the right to provide the services directly, through an affiliate, another franchisee, or a managing operator, or to contract with another party. In such cases, the original franchisee will not be entitled to any proceeds from the services provided to the NORA customer. This arrangement highlights the importance of being prepared and willing to handle NORA accounts, as they can represent significant business opportunities, but also underscores the franchisor's control over these accounts.