Is continually securing new customers necessary for the Clear Pest Pros Business?
Clear_Pest_Pros Franchise · 2025 FDDAnswer from 2025 FDD Document
Recognizing the value of advertising to the image and growth of Clear Pest Pros Business, we may, from time to time in our business judgment, provide you with sample advertising and promotional programs and select creative concepts and materials for use in connection with marketing the Clear Pest Pros Business. These materials may include direct mailers, print advertising, brochures and other materials. The type, content, media, quality and amount of such advertising and promotional programs are within our best interest and judgment.
If you do not achieve the required Minimum Gross Sales after 12 months in operation, we may collect a Royalty equal to what you would have been assessed had you achieved the Minimum
Gross Sales, or the Minimum Royalty, whichever is greater. In that instance, in addition to the Royalties you actually paid, we will collect the Royalties on the difference between the Gross Sales reported for the month and the Minimum Gross Sales or Minimum Royalty, whichever is greater, on the Friday following the prior month end.
If the Clear Pest Pros Business fails to achieve the required Minimum Gross Sales Requirement during any consecutive three month period, we reserve the right to terminate the Franchise Agreement. You agree that any franchise or Company Store we designate may provide Services in the Territory. Neither the franchise or Company Store nor we are liable or obligated to pay you any compensation for doing so, and neither the franchise nor we will be considered in breach of any provision of this Agreement or any other agreement between you and us regardless if minimum sales are achieved in the future. Gross sales minimums included herein are reflected on a per territory basis.
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- adhering to good business practices, observing high standards of honesty, integrity, fair dealing, and ethical business conduct in all dealings with customers (including, but not limited to, maintaining, at all times, professional behavior with all Customers, vendors and our personnel), suppliers, and us, and notifying us if any action, suit, or proceeding is commenced against you or your legal entity;
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- respond to any and all customers' inquiries or complaints within one (1) business day, and resolve it within seven (7) days of the initial complaint, to reasonably insure positive customer relations and maintain the goodwill of the System, even when such response may necessitate re-performing a task not completed to the Customer's satisfaction or a refund of moneys received;
Source: Item 22 — CONTRACTS (FDD pages 67–68)
What This Means (2025 FDD)
According to Clear Pest Pros's 2025 Franchise Disclosure Document, securing and retaining customers is vital to the success of a Clear Pest Pros franchise. Clear Pest Pros may provide franchisees with advertising and promotional programs to help with customer acquisition and retention. These programs may include direct mailers, print advertising, and brochures. However, the specific type, content, media, quality, and amount of advertising and promotional programs are determined by Clear Pest Pros.
To further emphasize the importance of customer acquisition and retention, Clear Pest Pros requires franchisees to meet Minimum Gross Sales. If a Clear Pest Pros Business fails to achieve the required Minimum Gross Sales Requirement during any consecutive three month period, Clear Pest Pros reserves the right to terminate the Franchise Agreement. If a franchisee does not achieve the required Minimum Gross Sales after 12 months in operation, Clear Pest Pros may collect a Royalty equal to what would have been assessed had the franchisee achieved the Minimum Gross Sales, or the Minimum Royalty, whichever is greater.
Clear Pest Pros also mandates that franchisees respond to all customer inquiries or complaints within one business day and resolve them within seven days to ensure positive customer relations and maintain the goodwill of the Clear Pest Pros system. Franchisees must also adhere to good business practices, maintain high standards of honesty and integrity, and engage in fair dealing and ethical business conduct in all interactions with customers, vendors and Clear Pest Pros personnel. These requirements underscore the importance of customer satisfaction and retention for the overall success of the Clear Pest Pros franchise system.