What is the condition for Clear Pest Pros to provide the business phone number to be used by the Business?
Clear_Pest_Pros Franchise · 2025 FDDAnswer from 2025 FDD Document
We will provide you, in exchange for your payment of the Technology Fee, the business phone number to be used by the Business. This number will be forwarded to any device that you choose. As part of your local marketing, this number must be dedicated to your Clear Pest Pros Business. You must continually list Clear Pest Pros Business in the primary Internet and telephone directory servicing the Territory and, at a minimum, to maintain a trademark listing advertising your Business in the primary directory servicing the Territory
We do not currently offer a service through which selected phone calls to our toll-free phone number will be forwarded to you or us, but we reserve the right to do so in the future. In the event we offer this service, we will use commercially reasonable efforts to maintain this service during designated hours, subject to acts of God or circumstances beyond our reasonable control, including power outages and the unavailability of telephone services. In the phone routing process, we will use commercially reasonable efforts to route calls from prospective customers requesting service in the Territory to you. We do not guarantee that every phone call requesting service in the Territory will be routed to you. We reserve the right to modify or terminate this service at any time, in our sole discretion, including, without limitation, the right to require that all customer calls be directed through our tollfree line or any other telephone number we designate. We reserve the right to charge a fee per month or otherwise for this toll-free number and forwarding call service. (Section 2.I of the Franchise Agreement).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 40–49)
What This Means (2025 FDD)
According to Clear Pest Pros's 2025 Franchise Disclosure Document, Clear Pest Pros will provide the business phone number to be used by the Business in exchange for the franchisee's payment of the Technology Fee. This phone number will be forwarded to any device the franchisee chooses. As part of the franchisee's local marketing efforts, this number must be dedicated to their Clear Pest Pros Business. The franchisee must also continually list the Clear Pest Pros Business in the primary Internet and telephone directory servicing the Territory and, at a minimum, maintain a trademark listing advertising their Business in the primary directory servicing the Territory.
Clear Pest Pros does not currently offer a service through which selected phone calls to their toll-free phone number will be forwarded to franchisees, but they reserve the right to do so in the future. If this service is offered, Clear Pest Pros will use commercially reasonable efforts to maintain it during designated hours, subject to circumstances beyond their control, such as power outages and the unavailability of telephone services. In the phone routing process, Clear Pest Pros will use commercially reasonable efforts to route calls from prospective customers requesting service in the Territory to the franchisee, but they do not guarantee that every phone call requesting service in the Territory will be routed to the franchisee.
Clear Pest Pros reserves the right to modify or terminate this service at any time, in their sole discretion, including the right to require that all customer calls be directed through their toll-free line or any other telephone number they designate. They also reserve the right to charge a fee per month or otherwise for this toll-free number and forwarding call service. This is detailed in Section 2.I of the Franchise Agreement.