Does Clean Your Dirty Face have the right to interview my business's personnel and customers during an inspection?
Clean_Your_Dirty_Face Franchise · 2025 FDDAnswer from 2025 FDD Document
edgers). We may require you to have audited financial statements prepared annually during the term of this Agreement.
11. INSPECTIONS AND AUDITS.
11.A. OUR RIGHT TO INSPECT YOUR BUSINESS.
To determine whether you and your Business are complying with this Agreement and all System Standards, we and our designated agents or representatives may at all times and without prior notice to you: (1) inspect your Business; (2) photograph your Business and observe and videotape your Business's operation as we deem necessary; (3) monitor your Business using electronic surveillance or other means; (4) remove samples of any products and supplies; (5) interview your Business's personnel and customers; and (6) inspect and copy any books, records, and documents relating to your Business's operation. Additionally, we may conduct, or contract with third parties to conduct mystery shopper, customer survey or other market research testing and quality assurance inspections at your Business. You agree to cooperate with us fully during the course of these inspections and tests. If we exercise any of these rights, we will not interfere unreasonably with your Business's operation. We will not charge you a fee for our initial inspection visits or mystery shopping reviews. However, if you fail any inspection or mystery shopping review, or if we or our designated representatives were for any reason prevented from properly inspecting any or all of your Business (including because you or your personnel refused entry to the Premises), we will charge you our then-current fee for any subsequent inspection(s) we conduct to con
Source: Item 22 — CONTRACTS (FDD page 54)
What This Means (2025 FDD)
According to Clean Your Dirty Face's 2025 Franchise Disclosure Document, Clean Your Dirty Face has the right to interview a franchisee's personnel and customers during an inspection to ensure compliance with the Franchise Agreement and System Standards.
Clean Your Dirty Face, or its designated agents or representatives, can conduct inspections at any time without prior notice. These inspections may include interviewing personnel and customers, as well as other actions like photographing the business, observing operations, monitoring the business electronically, removing product samples, and inspecting business records.
Clean Your Dirty Face states that it will not interfere unreasonably with the business's operation during these inspections. The initial inspection visits and mystery shopping reviews are free of charge to the franchisee. However, if a Clean Your Dirty Face location fails an inspection or mystery shopping review, or if the franchisor is prevented from properly inspecting the premises, Clean Your Dirty Face will charge a fee of $1,000 for subsequent inspections to confirm that the deficiencies have been corrected. The franchisee must also reimburse Clean Your Dirty Face for actual costs and expenses, including travel and living expenses, related to these follow-up inspections.