Upon whose request will City Wide issue and change access passwords?

According to the 2025 City Wide FDD, City Wide will manage the security and access passwords for the technology systems used in the franchised business. Specifically, City Wide will issue and change these access passwords upon the reasonable request of the franchisee. This indicates that while City Wide maintains control over the IT security aspects, franchisees have the ability to request changes when necessary.

This arrangement ensures that franchisees can address potential security concerns or personnel changes promptly by requesting password modifications. However, the FDD stipulates that these requests must be 'reasonable,' implying that City Wide has the discretion to evaluate and approve or deny password change requests based on their assessment of the situation.

For a prospective franchisee, this means they will not have direct administrative control over the system's access credentials but can request changes through City Wide. It is important for franchisees to understand the process for requesting and receiving password changes and what constitutes a 'reasonable' request to ensure efficient management of their business's IT security.