Under what circumstances might City Wide require franchisees to attend refresher training programs or seminars?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
- (iv) CITY WIDE from time to time may provide and may require that previously trained and experienced franchisees, their managers and/or designated employees attend and successfully complete refresher training programs or seminars to be conducted at CITY WIDE's home office, or at such location CITY WIDE has designated. Franchisee will be solely responsible for the expenses attendant to such refresher training programs or seminars; provided, however, that attendance will not be required at more than two (2) such programs in any calendar year and will not collectively exceed four (4) calendar days in duration during any calendar year."
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide may require previously trained and experienced franchisees, their managers, and/or designated employees to attend and successfully complete refresher training programs or seminars. These programs or seminars will be conducted at City Wide's home office or at a location City Wide designates.
Franchisees are responsible for all expenses associated with attending these refresher training programs or seminars. However, City Wide will not require attendance at more than two such programs in any calendar year, and the total duration of these programs will not exceed four calendar days during any calendar year.
This requirement ensures that franchisees and their staff stay updated on the latest operational standards, techniques, and best practices within the City Wide system. While the franchisee bears the costs of attending these programs, the limited frequency and duration help to manage these expenses. This policy is fairly standard in the franchise industry, as franchisors often mandate ongoing training to maintain brand consistency and service quality across all locations.