Is there a separate IT Services Agreement that City Wide franchisees must sign, and where is it located?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
is $12,500, excluding the cost of the hardware for each of your owners and each of your employees which must be procured from CITY WIDE.
CITY WIDE will also provide you with desktop monitoring, troubleshooting assistance, software updates and other technology-related assistance ("IT Services") to support the efficiency of your Technology Systems. You are obligated to retain CITY WIDE for these IT Services for the first thirty-six (36) months of operations, as further set forth in the IT Services Agreement on Attachment M to the Franchise Agreement.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–36)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, franchisees are required to sign a separate IT Services Agreement. This agreement is related to the IT Services that City Wide provides, including desktop monitoring, troubleshooting assistance, and software updates to support the Technology Systems used in the franchise operation.
The IT Services Agreement is mandatory for the first 36 months of operation. The FDD specifies that the IT Services Agreement is included as Attachment M to the Franchise Agreement.
This requirement ensures that new franchisees utilize City Wide's approved IT support for a defined period, which may help maintain consistency and efficiency across the franchise system. However, franchisees should carefully review Attachment M to understand the full scope of services, their obligations, and any associated costs beyond the initial 36-month period.