During the term of the City Wide franchise agreement, what will City Wide provide to the franchisee regarding operating procedures?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
for the Franchised Business's products and designated service and product lines. Franchisee's failure to devote Franchisee's best efforts to adequately represent the Marks and the System at Franchisee's Location will be deemed to be just cause for CITY WIDE to terminate this Agreement.
CITY WIDE MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, AS TO THE USE, VALIDITY OR ENFORCEABILITY OF ANY COPYRIGHTS REFERENCED IN THIS AGREEMENT.
SECTION 8. Confidential Operating Manual
- 8.1 During the Term CITY WIDE will provide Franchisee with access to CITY WIDE's current confidential Operating Manual, containing reasonable and mandatory specifications, standards, operating procedures and rules prescribed from time to time by CITY WIDE for the Franchised Business and information relative to Franchisee's other obligations under this Agreement and the operation of the Franchised Business. CITY WIDE will have the right to add to and otherwise modify and replace the Operating Manual from time to time, provided that no such addition or modification will alter Franchisee's fundamental status and rights under this Agreement.
- 8.2 The Operating Manual will alwaysremain the sole property of CITY WIDE and Franchisee will promptly cease to use any electronic versions and destroy any printed copies upon the expiration or other termination of this Agreement. Franchisee agrees and covenants that Franchisee will not disclose, duplicate, or otherwise use in an unauthorized manner any portion of the Operating Manual.
- 8.3 The Operating Manual contains proprietary information of CITY WIDE and is considered Confidential Information (as defined in Section 9). The Operating Manual will be kept confidential by Franchisee both during and after the expiration or termination of this Agreement. For the elimination of doubt, the entire Operating Manual is designated as confidential.
- 8.4 Failure to follow the mandatory specifications and standards set forth in the Operating Manual, as amended from time to time, constitute a material breach of this Agreement. If such material breach is not cured within thirty (30) days of receipt of the written notice of default from CITY WIDE, CITY WIDE may terminate this Agreement.
**SECTION 9.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide will provide franchisees with access to its current confidential Operating Manual during the term of the franchise agreement. This manual contains mandatory specifications, standards, operating procedures, and rules that City Wide prescribes for the Franchised Business. The manual also includes information relative to the franchisee's obligations under the agreement and the operation of the franchised business. City Wide retains the right to modify and replace the Operating Manual, provided that such changes do not alter the franchisee's fundamental status and rights under the agreement.
The Operating Manual remains the sole property of City Wide, and franchisees must cease using and destroy any copies upon termination of the agreement. Franchisees are prohibited from disclosing, duplicating, or using any portion of the manual in an unauthorized manner, as it contains proprietary and confidential information. Franchisees must keep the Operating Manual confidential both during and after the term of the agreement.
Adherence to the specifications and standards in the Operating Manual is mandatory, and failure to comply constitutes a material breach of the franchise agreement. If the breach is not cured within thirty days of written notice from City Wide, City Wide may terminate the agreement. City Wide may also provide advice concerning operating problems, new techniques, and administrative, bookkeeping, accounting, and operating methods. Additionally, City Wide may offer guidance with respect to new and improved methods of operation or business procedures, use of the Operating Manual, management material, promotional material, advertising forms, updates to Software, and the Marks.