What telephone service requirements does City Wide have for the Franchised Business Office?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
- 6.3 Franchisee shall establish an office for the Franchised Business ("Office") within the Designated Territory before the commencement of any business or promotional activities, which will typically be between 1,000 to 2,000 square feet. At a minimum, such Office shall include telephone service dedicated to the Franchised Business which will be answered by an employee, telephone answering service or voice mail (or combination thereof) and which will take calls from customers or employees twenty-four
(24) hours a day and include a specific reference that identifies the number as being associated with CITY WIDE. These telephone numbers, lines and the services related thereto (collectively, "Telephone Line") will be the sole and exclusive property of CITY WIDE. Franchisee shall always be solely responsible for any expenses and debts incurred with respect to the Telephone Line. Franchisee does hereby irrevocably convey, assign and transfer to CITY WIDE all the rights relative to the termination and/or changing of the Telephone Line should the franchise arrangement and/or relationship between the parties cease at any time for any reason. Additionally, Franchisee does hereby irrevocably convey, assign and transfer to CITY WIDE all the rights to place forwarding instructions upon the Telephone Line to whatever numbers and to any persons CITY WIDE desires, should the franchise arrangement and/or relationship cease at any time for any reason. This includes the assignment of the Telephone Line or forward instructions if Franchisee is using a Telephone Line tied to a cellular, mobile or other portable phone to operate the Franchised Business. All expenses in terminating, changing and forwarding the Telephone Line always times be the sole responsibility of Franchisee. CITY WIDE may, from time to time, establish such further reasonable requirements concerning the establishment and operation of the Office and Franchisee shall promptly comply with such requirements upon receipt of notice thereof.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, franchisees must establish an office for their franchised business within their designated territory before starting any business or promotional activities. This office should typically be between 1,000 to 2,000 square feet.
At a minimum, the office must have telephone service dedicated to the franchised business. This phone service must be answered by an employee, a telephone answering service, or voicemail, or a combination of these. The phone service should be available to take calls from customers or employees 24 hours a day.
City Wide also requires that the telephone numbers and lines used for the business include a specific reference identifying them as associated with City Wide. These telephone lines are the sole and exclusive property of City Wide. The franchisee is responsible for all expenses and debts related to the telephone line. The franchisee irrevocably conveys to City Wide all rights to terminate or change the telephone line and to place forwarding instructions on it, should the franchise relationship end for any reason. This includes assigning the telephone line or forwarding instructions even if the franchisee uses a cellular, mobile, or other portable phone for the business. All expenses related to terminating, changing, and forwarding the telephone line are the franchisee's responsibility. City Wide may establish further reasonable requirements concerning the office's establishment and operation, and the franchisee must comply with these upon receiving notice.