What is the Technology System that City Wide franchisees must use comprised of?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
. See also ITEMS 6, 8 and 9.
Computer Systems
You will not need an electronic point-of-sale system in the Franchised Business.
CITY WIDE has designed a certain compilation of computer software (the "Software") to install on hardware, such as a laptop, for use in the operation and management of your Franchised Business (such Software and hardware collectively, "Technology System"). The Technology System may include components licensed to CITY WIDE or to Franchisee directly by third parties ("Suppliers"). You will purchase a from CITY WIDE a Technology System for you and each of your employees. The approximate cost of purchasing the Technology System is $12,500, excluding the cost of the hardware for each of your owners and each of your employees which must be procured from CITY WIDE.
CITY WIDE will also provide you with desktop monitoring, troubleshooting assistance, software updates and other technology-related assistance ("IT Services") to support the efficiency of your Technology Systems. You are obligated to retain CITY WIDE for these IT Services for the first thirty-six (36) months of operations, as further set forth in the IT Services Agreement on Attachment M to the Franchise Agreement.
You will be responsible for the costs of all computer hardware upgrades and replacements of all equipment required to operate the Franchised Business.
CI
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–36)
What This Means (2025 FDD)
According to the 2025 City Wide Franchise Disclosure Document, the Technology System that franchisees are required to use consists of computer software designed by City Wide, which is installed on hardware such as a laptop. This system is used for the operation and management of the franchised business.
The Technology System may include components licensed to City Wide or directly to the franchisee by third-party suppliers. Franchisees must purchase the Technology System from City Wide, with an approximate cost of $12,500, excluding the cost of the hardware for each owner and employee, which must also be procured from City Wide.
City Wide also provides IT Services to support the efficiency of the Technology Systems, including desktop monitoring, troubleshooting assistance, and software updates. Franchisees are obligated to retain City Wide for these IT Services for the first 36 months of operations, as detailed in the IT Services Agreement. However, franchisees are responsible for the costs of all computer hardware upgrades and replacements required to operate the franchised business. City Wide retains independent access to the information generated and stored in the City Wide Client Management System, hardware, and software.