Where are City Wide's staffing requirements detailed?

According to City Wide's 2025 Franchise Disclosure Document, the specific staffing requirements for a City Wide franchise are detailed in the Operating Manual. Item 15 of the FDD states that franchisees must comply with City Wide's staffing requirements as outlined in the Operating Manual.

Franchisees are required to personally oversee the day-to-day operations of the franchised business and must reside full-time within the designated territory. If a franchisee wishes to appoint a full-time manager to handle daily operations, they must first obtain approval from City Wide. The manager must be a trained and competent employee, possess the necessary experience to operate the franchised business according to the Operating Manual, and reside full-time within the designated territory. Additionally, the manager must hold at least a 20% ownership interest in the franchisee and meet the current qualifications City Wide requires for new franchisees.

Failure to comply with the staffing requirements detailed in the Operating Manual constitutes a material breach of the Franchise Agreement, potentially leading to termination of the agreement. Prospective franchisees should carefully review the Operating Manual to understand the specific staffing obligations and ensure they can meet these requirements. This includes understanding the required qualifications, training, and residency of both the franchisee and any appointed managers.