What specific standards are City Wide franchisees expected to maintain?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
- 4.6 Standards of Quality.
Franchisee will continually maintain the highest standards of quality, cleanliness, appearance, and service provided by the System, thereby maintaining the public image and reputation of the System and the demand for the products and services provided under this Agreement, and to that end:
- 7.4 Cleanliness and Safety.
Franchisee must maintain and operate the Franchised Business in a good, clean, and safe manner in compliance with standards prescribed by CITY WIDE.
- 7.5 No Duplication or Disclosure.
Franchisee is prohibited from duplication of the CITY WIDE System and Software and will not disclose or cause to be disclosed any part of the CITY WIDE System or Operating Manual.
- 7.6 No Material Alterations.
Franchisee will make no material alterations to the premises of the Franchised Business nor will Franchisee make material replacements of or alterations to the equipment, fixtures, furniture, or signs of the Franchised Business without the prior written approval by CITY WIDE.
- 7.7 Uniform Standards.
Franchisee recognizes that it is essential to the proper marketing of the System and the designated service and product lines and to the preservation and promotion of their reputation and acceptance by the public at large, that uniform standards of quality of services, products and merchandise be maintained.
Franchisee will promote, offer, sell and dispense all merchandise, products, trademarked product and service lines as prescribed by CITY WIDE as part of the System.
Franchisee acknowledges that failure to abide by this provision will result in diffusing the CITY WIDE public image to the detriment of all franchisees using the System.
- 7.3 Condition and Appearance of Office; Right of Inspection.
Franchisee will maintain the condition and appearance of the Office of the Franchised Business consistent with CITY WIDE standards, as set forth in the Operating Manual and otherwise in writing.
Franchisee will maintain such premises as CITY WIDE may from time to time require to maintain or improve the appearance and efficient operation of the Franchised Business, including, but not limited to, replacement of worn out or obsolete fixtures and signs, and repair of the Location.
If any time in CITY WIDE's judgment the general state of repair or the appearance of the premises of the Franchised Business or its equipment, fixtures, or signs does not meet CITY WIDE's standards, CITY WIDE will so notify Franchisee and specify the action Franchisee must take to correct such deficiency.
If Franchisee fails or refuses to initiate within thirty (30) calendar days after receipt of such notice, and continues to fail to implement a bona fide program to complete any required maintenance, CITY WIDE will have the right, in addition to all other remedies, to enter upon the premises of the Franchised Business and effect such repairs, painting, maintenance or replacements of equipment, fixtures or signs on Franchisee's behalf and Franchisee will repay CITY WIDE the entire costs on demand.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to the 2025 City Wide Franchise Disclosure Document, franchisees must adhere to several standards to maintain the quality, appearance, and reputation of the City Wide system. These standards are detailed in the franchise agreement, the operating manual, and other written policies provided by City Wide. Franchisees are expected to maintain the highest standards of quality, cleanliness, appearance, and service. City Wide may conduct evaluations of the franchised business at the office and customer sites to ensure compliance.
City Wide franchisees must operate their businesses in a good, clean, and safe manner, complying with all standards prescribed by City Wide. They are prohibited from duplicating the City Wide system and must not disclose any part of the system or operating manual. Franchisees cannot make material alterations to the premises, equipment, fixtures, furniture, or signs without prior written approval from City Wide. Uniform standards of quality for services, products, and merchandise must be maintained to preserve the reputation and acceptance of the City Wide system.
The condition and appearance of the franchisee's office must align with City Wide standards, as outlined in the operating manual and other written communications. Franchisees are responsible for maintaining the premises, including replacing worn-out fixtures and signs and repairing the location. If City Wide determines that the premises or equipment do not meet its standards, the franchisee will be notified and required to correct the deficiencies. Failure to maintain these standards can result in City Wide taking corrective action at the franchisee's expense, and may constitute a breach of the franchise agreement.