What specific reference must be included when answering the City Wide Franchised Business telephone line?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
(24) hours a day and include a specific reference that identifies the number as being associated with CITY WIDE. These telephone numbers, lines and the services related thereto (collectively, "Telephone Line") will be the sole and exclusive property of CITY WIDE. Franchisee shall always be solely responsible for any expenses and debts incurred with respect to the Telephone Line. Franchisee does hereby irrevocably convey, assign and transfer to CITY WIDE all the rights relative to the termination and/or changing of the Telephone Line should the franchise arrangement and/or relationship between the parties cease at any time for any reason. Additionally, Franchisee does hereby irrevocably convey, assign and transfer to CITY WIDE all the rights to place forwarding instructions upon the Telephone Line to whatever numbers and to any persons CITY WIDE desires, should the franchise arrangement and/or relationship cease at any time for any reason. This includes the assignment of the Telephone Line or forward instructions if Franchisee is using a Telephone Line tied to a cellular, mobile or other portable phone to operate the Franchised Business. All expenses in terminating, changing and forwarding the Telephone Line always times be the sole responsibility of Franchisee. CITY WIDE may, from time to time, establish such further reasonable requirements concerning the establishment and operation of the Office and Franchisee shall promptly comply with such requirements upon receipt of notice thereof.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, when answering the Franchised Business telephone line, a specific reference must be included to identify the number as being associated with City Wide. The telephone numbers and lines are the sole and exclusive property of City Wide. The franchisee is responsible for all expenses and debts related to the telephone line. The franchisee irrevocably conveys, assigns, and transfers to City Wide all rights relative to the termination or changing of the telephone line should the franchise arrangement cease for any reason. This includes the assignment of the telephone line or forwarding instructions if the franchisee uses a telephone line tied to a cellular, mobile, or other portable phone to operate the Franchised Business. All expenses in terminating, changing, and forwarding the Telephone Line always times be the sole responsibility of Franchisee. City Wide may, from time to time, establish such further reasonable requirements concerning the establishment and operation of the Office and Franchisee shall promptly comply with such requirements upon receipt of notice thereof.
This means that a City Wide franchisee must ensure that anyone answering the business telephone line clearly identifies it as being associated with City Wide. This could involve stating the company name or a similar identifying phrase during the greeting. This requirement helps maintain brand consistency and ensures that customers recognize they are contacting a City Wide franchise.
The franchisee bears all financial responsibility for the telephone line, including installation, monthly fees, and any changes or termination costs. Furthermore, City Wide retains control over the telephone line, particularly if the franchise agreement ends. This allows City Wide to manage customer communications and prevent any disruption in service. Franchisees should factor in these telephone-related expenses when assessing the overall cost of operating a City Wide franchise.