Does City Wide have sole discretion in determining if training is satisfactorily completed?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee agrees that Franchisee and two other persons Franchisee designates will satisfactorily complete all mandatory training programs required by CITY WIDE, including but not limited to the initial training referred to in Section 4.1 of this Agreement.
CITY WIDE, at its sole and absolute right, will determine if the individuals who participate in such programs on Franchisee's behalf have satisfactorily completed the training programs.
If by virtue of pre-training evaluation or during or at the end of the initial training program CITY WIDE, in its sole and absolute right, determines that any of those persons have not or will not be able to satisfactorily complete the training program, then CITY WIDE will notify Franchisee of that determination, and Franchisee will promptly designate a substitute trainee who meets the requirements set forth in Section 4.1 to participate in and complete the training program.
If CITY WIDE, at its sole and absolute right, determines that such substitute does not or will not be able to satisfactorily complete the training program, then CITY WIDE will notify Franchisee of that determination and Franchisee will promptly designate a second substitute trainee who
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide retains the sole and absolute right to determine whether franchisees and their designated personnel have satisfactorily completed the mandatory training programs. This applies to initial training, substitute trainee programs, and any other required training.
If City Wide determines that a franchisee or their designee has not satisfactorily completed training, City Wide will notify the franchisee, who must then promptly designate a substitute trainee. If the substitute trainee also fails to complete the training satisfactorily, City Wide has the option to terminate the franchise agreement without any additional cure period. City Wide can also suspend the franchisee's rights, including the right to operate the franchised business, until the training requirements are met to City Wide's satisfaction.
This level of control over training completion is not uncommon in franchising, as franchisors need to ensure consistent brand standards and operational practices across all locations. However, it is important for prospective City Wide franchisees to understand that their ability to operate the franchise is contingent upon meeting City Wide's training standards, and failure to do so can result in significant consequences, including termination of the franchise agreement. Franchisees should inquire about the specific criteria used to evaluate training completion and the resources available to support their success in the training programs.