What IT Services does City Wide provide to support the efficiency of the Franchisee's Technology Systems?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
During the term of this Agreement, City Wide will provide IT Services to the Franchised Business (including employees) including laptop hardware, answering Franchisee's reasonable questions about access to and operation of the Technology System by e-mail, or in written and/or electronic documents.
- h.
IT Services will include minor Software upgrades and modifications; provided, however, City Wide reserves the right to determine when major upgrades or modifications are necessary and shall have the right to charge Franchisee a reasonable fee for the same.
If City Wide determines that a major upgrade or modification is necessary, Franchisee shall implement the Software change in a manner and time designated by City Wide.
- i.
City Wide will be responsible for issuing and maintaining all security and access passwords and will issue and change such access upon Franchisee's reasonable request.
- j.
Franchisee will exert its best efforts to protect each Technology System against a cyber event including any claims related to data breach, identify theft or theft of personal information ("Cyber Event").
If a Cyber Event occurs, City Wide reserves the right, but shall not have any obligation, to perform and/or control and/or cause its third-party consultants to perform and/or control all aspects of the response to the Cyber Event including, without limitation, the investigation, containment and resolution of the Cyber Event and all communications.
City Wide's control of the response to a Cyber Event shall not create any liability for City Wide or additional rights for Franchisee, entitle Franchisee to damages or relieve Franchisee of Franchisee's indemnification obligations under Section 7.
Franchisee shall reimburse City Wide for all of City Wide's out-of-pocket costs and expenses incurred in responding to and remedying any Cyber Event if such Cyber Event is conclusively determined to have been caused solely by Franchisee or directly related to Franchisee's Franchised Business operations.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide offers several IT services to support the efficiency of a franchisee's technology systems. These services include providing laptop hardware and answering reasonable questions about access to and operation of the Technology System via email or written/electronic documents. City Wide also provides minor software upgrades and modifications. However, City Wide retains the right to determine when major upgrades or modifications are necessary and may charge a reasonable fee for these.
City Wide is responsible for issuing and maintaining all security and access passwords and will issue and change such access upon the franchisee's reasonable request. In the event of a cyber event, City Wide reserves the right, but has no obligation, to manage all aspects of the response, including investigation, containment, resolution, and communications. However, the franchisee may be required to reimburse City Wide for out-of-pocket costs incurred in responding to and remedying any cyber event if it was caused solely by the franchisee or directly related to the franchisee's business operations.
These IT services are crucial for ensuring that the franchisee's technology systems operate efficiently and securely. The franchisee is responsible for protecting each Technology System against cyber events, complying with data privacy and security laws, and obtaining advice from their own legal and security consultants to ensure full compliance with data security safeguards. The IT Services Fee is paid monthly and may be increased based on City Wide's then current published rates.