What IT Services will City Wide provide to the Franchised Business during the term of the agreement?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
the use of the Software is the valuable property and trade secret of City Wide, and that City Wide has an interest therein, and Franchisee agrees to use the utmost care to safeguard the Technology Systems and any data generated by the use of the Software and to maintain the confidentiality thereof.
- d. The Software is provided as a single compiled product and may not be disassembled or used in any manner other than as integrated into the Technology System.
- e. City Wide has the right at all times to access the Technology System.
- f. City Wide reserves the right to add, delete or modify any specific software programs comprising the Software which are necessary for the operation of the Technology Systems. City Wide is the Systems Administrator and retains control of any and all applications
- g. During the term of this Agreement, City Wide will provide IT Services to the Franchised Business (including employees) including laptop hardware, answering Franchisee's reasonable questions about access to and operation of the Technology System by e-mail, or in written and/or electronic documents.
- h. IT Services will include minor Software upgrades and modifications; provided, however, City Wide reserves the right to determine when major upgrades or modifications are necessary and shall have the right to charge Franchisee a reasonable fee for the same. If City Wide determines that a major upgrade or modification is necessary, Franchisee shall implement the Software change in a manner and time designated by City Wide.
- i.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide will provide specific IT services to the Franchised Business, including its employees, during the term of the agreement. These services include providing laptop hardware and answering reasonable questions from the franchisee about accessing and operating the Technology System. This support is provided via email or in written and/or electronic documents.
City Wide's IT services also encompass minor software upgrades and modifications. However, City Wide retains the right to determine when major upgrades or modifications are necessary and can charge the franchisee a reasonable fee for these significant changes. If City Wide decides a major upgrade or modification is needed, the franchisee must implement the software change in the manner and timeframe specified by City Wide.
Furthermore, City Wide is responsible for issuing and maintaining all security and access passwords, and will issue and change such access upon the franchisee's reasonable request. The franchisee, however, is obligated to exert its best efforts to protect each Technology System against cyber events, including claims related to data breaches, identity theft, or theft of personal information. In the event of a cyber event, City Wide reserves the right, but has no obligation, to manage all aspects of the response, including investigation, containment, resolution, and communications.