What is City Wide's role in issuing and changing access passwords?

According to City Wide's 2025 Franchise Disclosure Document, City Wide is responsible for managing security and access passwords for the technology systems used in the franchised business. Specifically, City Wide will issue and maintain all security and access passwords. Upon a franchisee's reasonable request, City Wide will also change these access passwords. This indicates that City Wide retains control over the security aspects of the IT infrastructure.

This arrangement centralizes control over access and security, which can be beneficial for maintaining consistent security protocols across all franchise locations. It also means that franchisees must rely on City Wide to handle password-related issues and requests. Franchisees need to make sure they understand the procedures for requesting password changes and the expected response times from City Wide to avoid any operational delays.

In the event of a cyber event, City Wide reserves the right, but not the obligation, to manage the response, including investigation, containment, resolution, and communications. The franchisee is obligated to exert their best efforts to protect the technology system against cyber events. If a cyber event is caused solely by the franchisee, the franchisee will be responsible for reimbursing City Wide for all out-of-pocket costs and expenses incurred in responding to and remedying the cyber event. This highlights the importance of franchisees adhering to data privacy and security laws and seeking advice from their own legal and security consultants to ensure compliance.