Does City Wide have the right to provide on-site assistance and supervision to franchisees?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
- 4.2 On-Site Assistance and Supervision.
CITY WIDE will from time to time provide on-site assistance and supervision, to the extent that CITY WIDE, at its sole and absolute right, deems advisable.
Concerning the initial on-site opening assistance and supervision provided by CITY WIDE, CITY WIDE will be responsible for the travel and other living expenses for each representative provided by CITY WIDE.
CITY WIDE will provide other assistance and supervision at the sole and absolute right of CITY WIDE.
In the event Franchisee requests additional on-site assistance or supervision CITY WIDE may charge Franchisee a fee, as outlined in the Operating Manual.
Franchisee acknowledges and agrees that any evaluation or inspection conducted by CITY WIDE under this section is not intended to exercise, and does not constitute, control over Franchisee's day-to-day operation of the Franchised Business or to assume any responsibility for Franchisee's obligations under this Agreement.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide retains the right to provide on-site assistance and supervision to franchisees. City Wide will provide on-site assistance and supervision to the extent that City Wide, at its sole and absolute right, deems advisable.
City Wide will cover travel and living expenses for its representatives during the initial on-site opening assistance and supervision. However, any additional on-site assistance or supervision requested by the franchisee may incur a fee, as outlined in the Operating Manual.
The FDD specifies that any evaluations or inspections conducted by City Wide are not intended to control the franchisee's day-to-day operations or assume responsibility for the franchisee's obligations under the Franchise Agreement. This means that while City Wide can offer guidance and support, the franchisee maintains control over their business's daily activities and remains responsible for meeting their contractual obligations.