Does City Wide have the right to contract with third parties to provide services to franchisees?

According to City Wide's 2025 Franchise Disclosure Document, City Wide retains the right to contract with third parties to fulfill its service obligations to franchisees. Specifically, City Wide can arrange for third parties, including representatives appointed under Section 16 of the agreement, to provide some or all of the services it has promised to franchisees, provided that these services maintain the promised quantity and quality. This provision allows City Wide flexibility in how it delivers support and services to its franchisees.

This right extends to various services that City Wide is obligated to provide. For instance, City Wide agrees to provide franchisees with certain services and may use third parties to deliver these services, ensuring they meet the required standards. This approach enables City Wide to leverage specialized expertise or resources, potentially improving the efficiency and effectiveness of the support provided to franchisees.

However, it is crucial for prospective franchisees to understand that while City Wide can delegate the provision of services, it remains responsible for ensuring the quality and quantity of those services. Franchisees should confirm that any third-party services meet their expectations and align with the standards of the City Wide system. This arrangement also means that City Wide retains oversight and accountability, even when using external providers.