Does City Wide have the right to access the Technology System at all times?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
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- Technology System. Once the Franchise Agreement is fully executed, City Wide will provide Franchisee with the number of Technology Systems that Franchisee will need to operate its Franchised Business based upon the number of employees Franchisee hires. The following conditions will apply to Franchisee's use of the Technology System:
- a. Software will be installed and configured by City Wide or its designated representatives on the hardware components of the Technology System. All maintenance, updates and repair of the Software shall be provided by City Wide. Franchisee will maintain an internet connection to each Technology System to facilitate updates, revisions support and access by City Wide to the Software and for data exchange between City Wide and Franchisee. Franchisee will also be responsible for ensuring a proper environment and proper utilities for the hardware components of the Technology Systems on which the Software will operate.
- b. The Technology Systems will be used only in the operations of the Franchised Business and will not be used to perform information processing for any other person, entity, or business.
- c. Franchisee acknowledges and agrees that the Technology Systems and any data generated by the use of the Software is the valuable property and trade secret of City Wide, and that City Wide has an interest therein, and Franchisee agrees to use the utmost care to safeguard the Technology Systems and any data generated by the use of the Software and to maintain the confidentiality thereof.
d.
The Software is provided as a single compiled product and may not be disassembled or used in any manner other than as integrated into the Technology System.
- e.
City Wide has the right at all times to access the Technology System.
- f.
City Wide reserves the right to add, delete or modify any specific software programs comprising the Software which are necessary for the operation of the Technology Systems.
City Wide is the Systems Administrator and retains control of any and all applications
- g.
During the term of this Agreement, City Wide will provide IT Services to the Franchised Business (including employees) including laptop hardware, answering Franchisee's reasonable questions about access to and operation of the Technology System by e-mail, or in written and/or electronic documents.
- h.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide has the right to access the Technology System at all times. As stated in Item 22, the franchisee must maintain an internet connection to each Technology System to facilitate updates, revisions, support, and access by City Wide to the Software and for data exchange between City Wide and Franchisee.
City Wide will provide IT services to the Franchised Business, including answering the Franchisee's questions about access to and operation of the Technology System. City Wide is also responsible for issuing and maintaining all security and access passwords and will issue and change such access upon the Franchisee's reasonable request.
If a cyber event occurs, City Wide reserves the right to perform and/or control all aspects of the response to the Cyber Event, including the investigation, containment, and resolution of the Cyber Event and all communications. The franchisee must reimburse City Wide for all out-of-pocket costs and expenses incurred in responding to and remedying any Cyber Event if such Cyber Event is conclusively determined to have been caused solely by the Franchisee or directly related to the Franchisee's Franchised Business operations.