Who is responsible for travel and living expenses for City Wide representatives during initial on-site opening assistance and supervision?

According to City Wide's 2025 Franchise Disclosure Document, City Wide is responsible for the travel and living expenses for its representatives during the initial on-site opening assistance and supervision provided to the franchisee. This means that when City Wide sends its personnel to help a new franchisee set up their business, City Wide covers the costs of travel, accommodation, and other living expenses incurred by those representatives.

This is a notable benefit for new City Wide franchisees, as it reduces their initial investment and operational costs during the critical startup phase. Franchises commonly vary in their approach to covering these expenses; some may require the franchisee to bear these costs, while others might split them. City Wide's policy of covering these expenses demonstrates a commitment to supporting new franchisees during their launch.

However, it's important to note that this coverage applies specifically to the initial on-site opening assistance. If the franchisee requests additional on-site assistance or supervision beyond the initial setup, City Wide may charge a fee for this extended support, as outlined in the Operating Manual. Therefore, franchisees should carefully plan their initial setup and training to maximize the benefit of City Wide's support and minimize the need for additional, potentially costly, assistance.