What is City Wide responsible for regarding security and access passwords?

According to City Wide's 2025 Franchise Disclosure Document, City Wide is responsible for issuing and maintaining all security and access passwords for the technology systems used in the franchised business. This includes issuing new passwords and changing existing passwords upon a franchisee's reasonable request.

This means that as a City Wide franchisee, you will not be solely responsible for managing the security credentials for the software and systems you use. Instead, City Wide will handle the technical aspects of password management, which can reduce the administrative burden on the franchisee and ensure a consistent security protocol across the franchise system.

However, it is important to note that while City Wide manages the passwords, the franchisee is still responsible for protecting the technology systems against cyber events and complying with data privacy and security laws. The franchisee must also obtain advice from their own legal and security consultants to ensure they operate the franchised business in full compliance with data security safeguards. Therefore, franchisees should still prioritize cybersecurity and data protection within their business operations.