Who is responsible for issuing and maintaining all security and access passwords for City Wide?

According to City Wide's 2025 Franchise Disclosure Document, City Wide is responsible for issuing and maintaining all security and access passwords for the technology systems used in the franchised business. This includes issuing and changing access passwords upon a franchisee's reasonable request. This indicates that City Wide retains control over the IT infrastructure and security protocols.

For a prospective franchisee, this means they will not have to manage the complexities of password security and system access. Instead, they can rely on City Wide to handle these technical aspects. However, franchisees must make 'reasonable requests' for password changes, implying there may be a process or criteria for such requests.

While City Wide manages the passwords, the franchisee is still responsible for protecting the technology systems against cyber events and complying with data privacy laws. This division of responsibility highlights the importance of franchisees understanding their obligations regarding data security and working closely with City Wide to maintain a secure environment. Franchisees should clarify what constitutes a 'reasonable request' for password changes and understand the procedures for reporting security incidents to ensure a smooth and secure operation.