Who is responsible for the costs of enterprise upgrades and replacements of equipment required to operate the software for a City Wide franchise?

According to City Wide's 2025 Franchise Disclosure Document, the franchisee is responsible for covering the costs associated with enterprise upgrades and replacements of equipment necessary to operate the software. This means that as a City Wide franchisee, you will need to budget for these expenses, as they are not covered by the franchisor.

This allocation of responsibility is fairly common in franchising, where franchisees often bear the costs of technology upgrades and equipment replacements. The specific software that City Wide franchisees must use is defined in the Operating Manual or in writing. Franchisees are also responsible for paying all sub-licensing fees to City Wide for this software during the term of the agreement.

Prospective franchisees should consider the potential financial impact of these upgrades and replacements when evaluating the City Wide franchise opportunity. It would be prudent to inquire about the typical frequency and cost of such upgrades from existing franchisees during the due diligence process to better understand the ongoing technology expenses associated with the franchise.