What is City Wide's responsibility regarding the collection, protection, use, sale, disposal, and maintenance of personal information in California?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
ITEM 1 is amended by the addition of the following language to the original language:
"Because you collect information from customers, it may contain personal information of individuals which is protected by law. You are also responsible for complying with all applicable current and future federal, state and local laws, regulations and requirements, including the California Consumer Privacy Act (as applicable), pertaining to the collection, protection, use, sale, disposal and maintenance of such personal information. Personal information includes information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, potential consumer, individual or household, as such term may be further defined or amended by applicable federal, state and local laws, regulations and requirements. You may also be required to comply with opt-in requirements on your website."
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, franchisees are responsible for complying with all applicable federal, state, and local laws, regulations, ordinances, and requirements, including the California Consumer Privacy Act, pertaining to the collection, protection, use, sale, disposal, and maintenance of personal information. This responsibility extends to all current and future laws and regulations. The definition of personal information includes any data that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer, potential consumer, individual, or household, as defined and amended by applicable laws.
City Wide franchisees must adhere to data protection, collection, maintenance, and usage requirements for customer data as outlined in the Operating Manual and the Franchise Agreement. This includes following all policies, procedures, and controls implemented by City Wide, both now and in the future. Franchisees are also obligated to assist and cooperate with City Wide to ensure compliance with all relevant privacy laws.
Furthermore, franchisees are required to promptly notify City Wide in writing of any security incident they become aware of or discover. They must also assist and cooperate with City Wide in investigating any such incident and take all necessary steps, as determined by City Wide, to remedy any noncompliance with applicable privacy laws, the Franchise Agreement, or the Operating Manual.
In California, City Wide is amending Item 1 of their FDD to emphasize the franchisee's responsibility for complying with all applicable current and future federal, state and local laws, regulations and requirements, including the California Consumer Privacy Act (as applicable), pertaining to the collection, protection, use, sale, disposal and maintenance of such personal information. Franchisees may also be required to comply with opt-in requirements on their website.