How does City Wide provide support regarding access to and operation of the Technology System?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
During the term of this Agreement, City Wide will provide IT Services to the Franchised Business (including employees) including laptop hardware, answering Franchisee's reasonable questions about access to and operation of the Technology System by e-mail, or in written and/or electronic documents.
- h.
IT Services will include minor Software upgrades and modifications; provided, however, City Wide reserves the right to determine when major upgrades or modifications are necessary and shall have the right to charge Franchisee a reasonable fee for the same.
If City Wide determines that a major upgrade or modification is necessary, Franchisee shall implement the Software change in a manner and time designated by City Wide.
- i.
City Wide will be responsible for issuing and maintaining all security and access passwords and will issue and change such access upon Franchisee's reasonable request.
- j.
Franchisee will exert its best efforts to protect each Technology System against a cyber event including any claims related to data breach, identify theft or theft of personal information ("Cyber Event").
If a Cyber Event occurs, City Wide reserves the right, but shall not have any obligation, to perform and/or control and/or cause its third-party consultants to perform and/or control all aspects of the response to the Cyber Event including, without limitation, the investigation, containment and resolution of the Cyber Event and all communications.
City Wide's control of the response to a Cyber Event shall not create any liability for City Wide or additional rights for Franchisee, entitle Franchisee to damages or relieve Franchisee of Franchisee's indemnification obligations under Section 7.
Franchisee shall reimburse City Wide for all of City Wide's out-of-pocket costs and expenses incurred in responding to and remedying any Cyber Event if such Cyber Event is conclusively determined to have been caused solely by Franchisee or directly related to Franchisee's Franchised Business operations.
- k.
Franchisee shall at all times be compliant with applicable laws regarding data privacy, data security and security breaches.
Franchisee shall obtain advice from Franchisee's own legal and security consultants to ensure that Franchisee operates the Franchised Business at all times in full compliance with the data security safeguards.
Term.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide provides IT Services to the Franchised Business and its employees, which includes answering reasonable questions about access to and operation of the Technology System. This support is provided via email, written documents, or electronic documents. City Wide retains the right to access the Technology System at all times and serves as the Systems Administrator, maintaining control over all applications. City Wide also reserves the right to add, delete, or modify any specific software programs necessary for the operation of the Technology Systems.
City Wide is responsible for issuing and maintaining all security and access passwords, and will issue and change such access upon the franchisee's reasonable request. IT Services include minor software upgrades and modifications. However, City Wide reserves the right to determine when major upgrades or modifications are necessary and may charge a reasonable fee for these. If a major upgrade or modification is deemed necessary by City Wide, the franchisee is required to implement the software change in the manner and time designated by City Wide.
The franchisee is responsible for maintaining an internet connection to each Technology System to facilitate updates, revisions, support, and access by City Wide to the Software, as well as for data exchange between City Wide and the franchisee. The franchisee is also responsible for ensuring a proper environment and proper utilities for the hardware components of the Technology Systems on which the Software will operate. The franchisee must use the Technology Systems only for the operations of the Franchised Business and must protect each Technology System against cyber events, complying with applicable laws regarding data privacy, data security, and security breaches.