Does City Wide provide franchisees with a copy of the confidential Operating Manual before they open their business?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
Before you open your business, CITY WIDE will:
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- Provide you with a mandatory initial training program (See Section 4.1 of the Franchise Agreement);
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- Provide you with one copy of (or electronic access to) the confidential Operating Manual for you to use during the term of the Franchise Agreement (See Section 4.5 of the Franchise Agreement); and
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- Provide you with the required CITY WIDE hardware, software, peripherals, and related licenses at or before initial training.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–36)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, franchisees will receive a copy of the confidential Operating Manual before opening their business. Specifically, City Wide will provide one copy of (or electronic access to) the confidential Operating Manual for use during the term of the Franchise Agreement. This is a crucial resource, as it contains the specifications, standards, operating procedures, and rules for franchise operations.
The Operating Manual is periodically updated by City Wide to reflect changes in these areas, and franchisees must adhere to the terms and conditions outlined within it. Failure to follow the mandatory specifications and standards in the Operating Manual may constitute a material breach of the Franchise Agreement, potentially leading to termination if not cured within 30 days of written notice from City Wide.
The table of contents of the Operating Manual, as of City Wide's last fiscal year end, is in Exhibit F to the Franchise Disclosure Document and consists of 271 pages. Franchisees are also required to conform all advertising or promotional uses of the Marks to the guidelines set forth in the Operating Manual and other documentation provided by City Wide. Additionally, franchisees must follow City Wide's Internet usage rules, policies, and requirements as contained in the Operating Manual.