Does City Wide provide assistance in standardizing procedures essential to the operation of a Franchised Business?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
- (a) CITY WIDE will provide such assistance at its sole and absolute right as CITY WIDE determines is required in connection with the opening of the Franchised Business, including assistance in hiring Franchisee's personnel and planning and developing of pre-opening and promotional programs. During this period, CITY WIDE's representative will also assist Franchisee in establishing and standardizing procedures and techniques essential to the operation of a Franchised Business and will assist in training Franchisee's personnel. If Franchisee requests additional assistance from CITY WIDE to facilitate the opening of the Franchised Business, and if CITY WIDE deems it necessary and appropriate, Franchisee will reimburse CITY WIDE for CITY WIDE's expense of providing such additional assistance.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide will assist in establishing and standardizing procedures and techniques essential to the operation of a franchised business. This assistance is provided in connection with the opening of the franchised business, including help with hiring personnel and developing pre-opening and promotional programs.
Specifically, City Wide's representative will assist the franchisee in establishing and standardizing procedures and techniques that are essential for running the business. They will also help in training the franchisee's personnel. If the franchisee needs more help to open the business, and City Wide deems it necessary, the franchisee will have to reimburse City Wide for the expenses of providing this additional support.
City Wide also outlines several key areas of knowledge and understanding franchisees should possess, including conceptual plans, promotion and marketing techniques, business operating procedures like budgets and staffing, general office practices, implementation of the City Wide system, use of essential software, and communication of standards. Franchisees must also adhere to the specifications for fixtures, equipment, signs, and furnishings as outlined in the Operating Manual.
Furthermore, City Wide will provide continuing advisory assistance to the franchisee in operating the franchised business, as City Wide determines necessary. They may also send newsletters and bulletins. Franchisees are required to maintain the highest standards of quality, cleanliness, appearance, and service to uphold the system's public image.