Does City Wide provide assistance in connection with the opening of the Franchised Business?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
but not limited to:
- 4.1.1 An understanding of CITY WIDE's conceptual plans outlined in the Operating
- 4.1.2 General knowledge with respect to promotion, advertising and marketing techniques.
- 4.1.3 Business operating procedures such as budgets and staffing.
- 4.1.4 General office and professional practice operations and procedures.
- 4.1.5 Implementation of the CITY WIDE System.
- 4.1.6 Use of essential software; and
- 4.1.7 Communication of standards.
- (a) CITY WIDE will provide such assistance at its sole and absolute right as CITY WIDE determines is required in connection with the opening of the Franchised Business, including assistance in hiring Franchisee's personnel and planning and developing of pre-opening and promotional programs. During this period, CITY WIDE's representative will also assist Franchisee in establishing and standardizing procedures and techniques essential to the operation of a Franchised Business and will assist in training Franchisee's personnel. If Franchisee requests additional assistance from CITY WIDE to facilitate the opening of the Franchised Business, and if CITY WIDE deems it necessary and appropriate, Franchisee will reimburse CITY WIDE for CITY WIDE's expense of providing such additional assistance.
- (b) If CITY WIDE at its sole and absolute right determines that Franchisee (as defined and designated under Section 25 of this Agreement), Franchisee's salespersons, or Franchisee's designees are unable to satisfactorily complete the initial training program described above, CITY WIDE will have the right to terminate this Agreement. If CITY WIDE terminates this Agreement under this paragraph, CITY WIDE will return to Franchisee the Initial Franchise Fee paid by Franchisee to CITY WIDE minus the training and other expenses CITY WIDE incurred, but such expenses will be no more than Ten Thousand Dollars ($10,000). When CITY WIDE has returned this amount to Franchisee, Franchisee will fully and forever release CITY WIDE and its affiliates, subsidiaries, directors, officers and agents from any claims or causes of action Franchisee may have under this Agreement and Franchisee will have no further right, title or interest in the Marks, Software, or the System.
- (c) At all times Franchisee must employ trained individuals. If Franchisee designates new or additional managers, outside salespersons or quality-control persons after the initial
Manual.
training program, CITY WIDE will require and provide training to such persons to the extent that CITY WIDE can accommodate such managers in its regularly scheduled training course.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide will provide assistance at its sole and absolute right as City Wide determines is required in connection with the opening of the Franchised Business, including assistance in hiring Franchisee's personnel and planning and developing of pre-opening and promotional programs. During this period, City Wide's representative will also assist Franchisee in establishing and standardizing procedures and techniques essential to the operation of a Franchised Business and will assist in training Franchisee's personnel.
If a City Wide franchisee requests additional assistance from City Wide to facilitate the opening of the Franchised Business, and if City Wide deems it necessary and appropriate, the franchisee will reimburse City Wide for City Wide's expense of providing such additional assistance. City Wide will also provide on-site assistance and supervision, to the extent that City Wide, at its sole and absolute right, deems advisable. Concerning the initial on-site opening assistance and supervision provided by City Wide, City Wide will be responsible for the travel and other living expenses for each representative provided by City Wide.
City Wide may from time to time conduct evaluations of the Franchised Business at the Office and at Franchisee's customer sites, and evaluations of the services rendered, and the personnel Franchisee employs. City Wide will provide Franchisee advice concerning operating problems, new techniques and administrative, bookkeeping, accounting and operating methods disclosed by reports to or inspections made by City Wide as City Wide at its sole and absolute right, may deem appropriate; and City Wide will help, as City Wide at its sole and absolute right may deem reasonably required, including advice and guidance with respect to new and improved methods of operation or business procedures developed by City Wide, use of the Operating Manual, management material, promotional material, advertising forms, updates to Software, and the Marks.