What does the City Wide Operating Manual contain?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
During the term of the Franchise Agreement, CITY WIDE provides you access to its confidential operating manual ("Operating Manual") containing reasonable and mandatory specifications, standards, operating procedures, and rules prescribed periodically by CITY WIDE for Franchise Operations and information relative to other obligations of you and the operation of your Franchise You must adhere to all the terms and conditions in the current Operating Manual. CITY WIDE's interpretation of the provisions of the current Operating Manual is controlling, and you must abide by CITY WIDE's interpretations. CITY WIDE will have the right to add to and otherwise modify the Operating Manual periodically to reflect changes in the specifications, standards, operating procedures, and rules required by CITY WIDE for Franchised Businesses, provided no addition or modification will change your fundamental status and rights under the
Franchise Agreement or require you to spend unreasonable additional capital investment. (See Section 8 of the Franchise Agreement)
The table of contents of the Operating Manual, as of CITY WIDE's last fiscal year end, is in Exhibit F to this Franchise Disclosure Document. It consists of 271 pages.
Failure to follow the mandatory specifications and standards in the Operating Manual, as amended, may constitute a material breach of the Franchise Agreement. If a material breach is not cured within 30 days of receipt of the written notice from CITY WIDE, CITY WIDE may terminate the Franchise Agreement. (See Section 8 of the Franchise Agreement)
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–36)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, the Operating Manual contains mandatory specifications, standards, operating procedures, and rules that City Wide periodically prescribes for franchise operations. It also includes information relative to the franchisee's obligations and the operation of their franchise. Franchisees must adhere to all terms and conditions in the current Operating Manual, and City Wide's interpretation of the provisions is controlling.
City Wide retains the right to add to or modify the Operating Manual periodically to reflect changes in specifications, standards, operating procedures, and rules. However, these additions or modifications will not change the franchisee's fundamental status and rights under the Franchise Agreement or require unreasonable additional capital investment. Failure to follow the mandatory specifications and standards in the Operating Manual, as amended, may constitute a material breach of the Franchise Agreement, potentially leading to termination if not cured within 30 days of written notice from City Wide.
The table of contents of the Operating Manual, as of City Wide's last fiscal year end, is in Exhibit F to the Franchise Disclosure Document and consists of 271 pages. Franchisees must also conform all advertising or promotional uses of the Marks to the guidelines set forth in the Operating Manual and other documentation provided by City Wide. Franchisees must follow City Wide's Internet usage rules, policies, and requirements as contained in the Operating Manual.