What is the monthly cost for IT support services for a City Wide franchise, and for how long is it charged?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
| Type of Expenditure1 | Amount | payment | When Due | is to be Made |
|---|---|---|---|---|
| Initial Franchise Fee2 | $70,000 | Lump Sum | At Signing of Franchise Agreement | CITY WIDE |
| Initial Training Fee | $7,500 | Lump Sum | At Signing of Franchise Agreement | CITY WIDE |
| Initial Territory Fee3 | $15,000 to $50,000 | Lump Sum | At Signing of Franchise Agreement | CITY WIDE |
| Technology Provisioning | $12,500 | Lump Sum | At Signing of | CITY WIDE |
| Fee4 | Franchise Agreement | |||
| Travel and Living Expenses While Training5 | $4,000 to $10,000 | As Incurred | During Training/ Before Opening | Airlines, hotels, Restaurants, Car Rental Companies, and other vendors |
| Real Estate / Rent Deposit6 | $6,000 to $12,000 | As Arranged | Before Opening | Your Landlord |
| Leasehold Improvements7 | $0 to $5,000 | As Arranged | Before Opening | Landlord, Contractors, and Vendors |
| Signage8 | $700 to $2,500 | As Arranged | Before Opening | Approved Suppliers and Vendors |
| Utility and Security | $0 to $3,000 | As Arranged | Before Opening | Landlord and Utility |
| Deposits9 | Companies | |||
| Furniture, Fixtures, and | $5,000 to $16,000 | As Arranged | Before Opening | Approved Suppliers |
| Equipment10 | and Vendors | |||
| Computer Hardware, | $7,000 to $10,500 | As Arranged | Before Opening | CITY WIDE |
| Software, Peripherals and | ||||
| Licensing Fees11 | ||||
| IT Support Services12 | $120 per user per month for the first thirty-six months of operations for ongoing IT desktop services and support. | As Arranged, Monthly | Before Opening | CITY WIDE |
Source: Item 7 — ESTIMATED INITIAL INVESTMENT (FDD pages 21–24)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, franchisees are required to pay for IT support services. This support includes desktop monitoring, troubleshooting, software updates, and general technology support for City Wide's technology systems. The monthly cost for these services is $120 per user.
This charge is applied for the first 36 months of the franchise's operation. This mandatory IT support ensures that new franchisees have the necessary technical assistance to manage their City Wide business effectively during the initial phase.
After the initial 36-month period, it is not specified whether the franchisee will continue to pay for IT support, if the rate changes, or if the franchisee can opt out of the service. A prospective franchisee should clarify with City Wide what the options and costs are for IT support after the initial term.