Can City Wide modify the Operating Manual?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
must also maintain a functioning e-mail address (provided for you by CITY WIDE) for each employee in your business.
Operating Manual
During the term of the Franchise Agreement, CITY WIDE provides you access to its confidential operating manual ("Operating Manual") containing reasonable and mandatory specifications, standards, operating procedures, and rules prescribed periodically by CITY WIDE for Franchise Operations and information relative to other obligations of you and the operation of your Franchise You must adhere to all the terms and conditions in the current Operating Manual. CITY WIDE's interpretation of the provisions of the current Operating Manual is controlling, and you must abide by CITY WIDE's interpretations. CITY WIDE will have the right to add to and otherwise modify the Operating Manual periodically to reflect changes in the specifications, standards, operating procedures, and rules required by CITY WIDE for Franchised Businesses, provided no addition or modification will change your fundamental status and rights under the
Franchise Agreement or require you to spend unreasonable additional capital investment. (See Section 8 of the Franchise Agreement)
The table of contents of the Operating Manual, as of CITY WIDE's last fiscal year end, is in Exhibit F to this Franchise Disclosure Document. It consists of 271 pages.
Failure to follow the mandatory specifications and standards in the Operating Manual, as amended, may constitute a material breach of the Franchise Agreement.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–36)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide retains the right to modify the Operating Manual periodically. These modifications can reflect changes in specifications, standards, operating procedures, and rules that City Wide deems necessary for franchised businesses.
However, there are limitations to City Wide's ability to modify the Operating Manual. Any addition or modification cannot fundamentally change the franchisee's status and rights under the Franchise Agreement. Furthermore, modifications cannot require the franchisee to make unreasonable additional capital investments.
The franchisee must adhere to all terms and conditions in the current Operating Manual, and City Wide's interpretation of the provisions within the manual is controlling. Failure to follow the mandatory specifications and standards in the Operating Manual, as amended, may constitute a material breach of the Franchise Agreement, potentially leading to termination if not cured within 30 days of written notice from City Wide.