What are the minimum requirements for telephone service at a City Wide franchise office?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
At a minimum, your Office must include telephone service dedicated to the Franchised Business which will be answered by an employee, telephone answering service or voice mail (or combination thereof) and which will take calls from customers or employees 24 hours a day (See Section 6.3 of the Franchise Agreement). CITY WIDE reserves the right, from time to time, to establish additional requirements concerning the establishment and operation of the Office and you are required to promptly comply with such requirements upon receipt of notice from CITY WIDE.
Source: Item 12 — TERRITORY (FDD pages 36–39)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, a franchisee's office must have telephone service dedicated to the franchised business. This telephone service must be answered by an employee, a telephone answering service, or voice mail, or a combination of these. The phone service must be available to take calls from customers or employees 24 hours a day.
This requirement ensures that City Wide customers and employees can always reach the franchise, which is crucial for maintaining service quality and addressing urgent issues. The flexibility of using an employee, answering service, or voice mail allows franchisees to choose the most cost-effective and practical solution for their business needs.
City Wide also retains the right to establish additional requirements concerning the establishment and operation of the office. Franchisees are required to promptly comply with such requirements upon receiving notice from City Wide. This provision allows City Wide to adapt its standards and operational requirements as needed, and franchisees must be prepared to adjust their operations accordingly.