Can City Wide make changes and additions to the Operating Manual?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
CITY WIDE may make changes and additions from time to time to the Operating Manual which will be available electronically to Franchisee.
- 8.1 During the Term CITY WIDE will provide Franchisee with access to CITY WIDE's current confidential Operating Manual, containing reasonable and mandatory specifications, standards, operating procedures and rules prescribed from time to time by CITY WIDE for the Franchised Business and information relative to Franchisee's other obligations under this Agreement and the operation of the Franchised Business. CITY WIDE will have the right to add to and otherwise modify and replace the Operating Manual from time to time, provided that no such addition or modification will alter Franchisee's fundamental status and rights under this Agreement.
- 8.4 Failure to follow the mandatory specifications and standards set forth in the Operating Manual, as amended from time to time, constitute a material breach of this Agreement. If such material breach is not cured within thirty (30) days of receipt of the written notice of default from CITY WIDE, CITY WIDE may terminate this Agreement.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide retains the right to modify the Operating Manual from time to time. Specifically, City Wide can add to, modify, and replace the Operating Manual, which contains the specifications, standards, operating procedures, and rules for the Franchised Business. These modifications will be available electronically to the franchisee.
However, there is a condition placed on City Wide's right to alter the manual. Any addition or modification must not fundamentally alter the franchisee's status and rights under the Franchise Agreement. This clause provides some protection to the franchisee, ensuring that changes to the Operating Manual do not drastically change the terms of the franchise agreement.
It is also important to note that failure to follow the mandatory specifications and standards set forth in the Operating Manual, as amended, constitutes a material breach of the Franchise Agreement. If the breach is not cured within 30 days of written notice from City Wide, City Wide may terminate the agreement. This underscores the importance of franchisees staying current with the latest version of the Operating Manual and adhering to its guidelines to avoid potential termination of their franchise agreement.