For how long is City Wide required to provide technology support services?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
- (12) Information Technology Support Services: CITY WIDE will provide you with desktop monitoring, troubleshooting assistance, software updates and technology support of your CITY WIDE technology systems (required for the first thirty-six (36) months of operation.
Source: Item 7 — ESTIMATED INITIAL INVESTMENT (FDD pages 21–24)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide provides technology support services for the first 36 months of operation. This support includes desktop monitoring, troubleshooting assistance, and software updates for City Wide's technology systems.
For a new City Wide franchisee, this means that for the first three years, they can rely on the franchisor for essential IT support. This can be particularly beneficial during the initial phase of setting up and running the business, where technical issues can be a significant hurdle. The franchisee will also be responsible for paying $120 per user per month for these IT support services.
After the initial 36-month period, the franchisee will need to independently manage their IT needs, either by hiring their own IT staff or outsourcing to a third-party provider. It is important for prospective franchisees to factor in these ongoing IT costs when projecting their long-term operational expenses. Understanding the scope of support provided and the costs associated with it is crucial for budgeting and planning.