For how long are City Wide franchisees required to use the Support Center IT as a Service?

According to City Wide's 2025 Franchise Disclosure Document, franchisees are required to use the Support Center IT as a Service for the first 36 months of operation. This is a mandatory requirement for a City Wide franchisee.

This requirement ensures that new franchisees have consistent IT support and services during their initial years of operation. This support likely includes assistance with the Technology System, which consists of computer software installed on hardware like laptops, and may involve components licensed from third-party suppliers. The cost of purchasing the Technology System is approximately $12,500, excluding the cost of the hardware for each owner and employee.

The FDD states that franchisees will sign an IT Services Agreement, which is attached to the Franchise Agreement, further detailing the terms and conditions of this service. This agreement likely outlines the specific services provided, the associated costs, and the responsibilities of both the franchisee and City Wide.

By mandating the use of the Support Center IT as a Service, City Wide aims to maintain a standardized technology environment across all franchises and provide necessary support to new franchisees as they establish their businesses. This can help franchisees avoid potential IT-related issues and focus on growing their business during the critical early stages.