Is the City Wide initial training program for Cleaning conducted virtually?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
At least one week prior to scheduling the initial training program, you must successfully complete an online "CITY WIDE University Training Program."
The initial training program will consist of both classroom instruction and on-the-job training. The length of time spent on a subject and nature of subjects taught may vary depending upon the individual Franchisee's experience and ability.
The initial training program is conducted at a designated training facility located in the Kansas City metropolitan area. Any other training deemed necessary by CITY WIDE is usually conducted at your Location before opening and may include up to two weeks of on-the-job training.
CITY WIDE conducts an annual convention and may periodically conduct additional conferences or training sessions (collectively, "National Meetings") and, if CITY WIDE does, CITY WIDE will determine its duration, curriculum and location (which may be virtual). You must attend each annual convention. You will be responsible for any and all other expenses incurred in connection with any such meetings, including the costs of transportation, lodging, meals, and wages. If you do not attend the annual convention, you will be required to pay a $2,000 non-attendance fee. In some circumstances, such as being in default of the franchise agreement, you may not be permitted to attend a National Meeting. In such circumstances, you will not be required to pay the non-attendance fee. Whether a Franchisee may or may not be able attend a National Meeting is in the sole and absolute discretion of the Franchisor.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–36)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, the initial training program is not entirely virtual. Franchisees must first complete an online "CITY WIDE University Training Program" before scheduling the in-person initial training.
The initial training program consists of both classroom instruction and on-the-job training. This training is conducted at a designated training facility located in the Kansas City metropolitan area. City Wide may conduct additional training at the franchisee's location before opening, potentially including up to two weeks of on-the-job training.
City Wide also conducts an annual convention, which may be virtual, and may periodically conduct additional conferences or training sessions. Franchisees are required to attend the annual convention, incurring costs for transportation, lodging, meals, and wages. Failure to attend results in a $2,000 non-attendance fee, though this fee may be waived under certain circumstances at City Wide's discretion.