What is included in the City Wide Technology System?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
Before or at the commencement of the initial training program, CITY WIDE will procure and configure laptop hardware for Franchisee and its employees, for use in the operation and management of your Franchised Business (such Software and hardware collectively, "Technology System"). CITY WIDE may also make available such other required or optional training programs as CITY WIDE deems necessary and appropriate.
City Wide designed a certain compilation of computer software (the "Software") to install on hardware, such as a laptop, for use in the operation and management of your Franchised Business (such Software and hardware collectively, "Technology System"). The Technology System may include components licensed to City Wide or to Franchisee directly by third parties ("Suppliers").
Software will be installed and configured by City Wide or its designated representatives on the hardware components of the Technology System. All maintenance, updates and repair of the Software shall be provided by City Wide. Franchisee will maintain an internet connection to each Technology System to facilitate updates, revisions support and access by City Wide to the Software and for data exchange between City Wide and Franchisee. Franchisee will also be responsible for ensuring a proper environment and proper utilities for the hardware components of the Technology Systems on which the Software will operate.
The Technology Systems will be used only in the operations of the Franchised Business and will not be used to perform information processing for any other person, entity, or business.
City Wide has the right at all times to access the Technology System.
City Wide reserves the right to add, delete or modify any specific software programs comprising the Software which are necessary for the operation of the Technology Systems. City Wide is the Systems Administrator and retains control of any and all applications
During the term of this Agreement, City Wide will provide IT Services to the Franchised Business (including employees) including laptop hardware, answering Franchisee's reasonable questions about access to and operation of the Technology System by e-mail, or in written and/or electronic documents.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, the Technology System includes computer software installed on hardware, such as a laptop, for use in operating and managing the Franchised Business. City Wide procures and configures the laptop hardware for the franchisee and its employees before or at the commencement of the initial training program. The Technology System may also include components licensed to City Wide or to the franchisee directly by third parties.
City Wide or its representatives will install and configure the software on the hardware components. City Wide will provide all maintenance, updates, and repairs of the software. The franchisee must maintain an internet connection for each Technology System to facilitate updates, revisions, support, and data exchange between City Wide and the franchisee. The franchisee is responsible for ensuring a proper environment and utilities for the hardware components on which the software operates.
The franchisee can only use the Technology Systems in the operations of the Franchised Business and cannot use them to perform information processing for any other person, entity, or business. City Wide retains the right to access the Technology System at all times and can add, delete, or modify any specific software programs necessary for the operation of the Technology Systems. City Wide is the Systems Administrator and retains control of all applications. During the agreement term, City Wide will provide IT Services to the Franchised Business, including laptop hardware and answering reasonable questions about access to and operation of the Technology System via email or written/electronic documents.