What hardware, software, peripherals, and related licenses does City Wide provide to franchisees?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
Before you open your business, CITY WIDE will:
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- Provide you with the required CITY WIDE hardware, software, peripherals, and related licenses at or before initial training.
You will purchase a from CITY WIDE a Technology System for you and each of your employees. The approximate cost of purchasing the Technology System is $12,500, excluding the cost of the hardware for each of your owners and each of your employees which must be procured from CITY WIDE.
CITY WIDE will also provide you with desktop monitoring, troubleshooting assistance, software updates and other technology-related assistance ("IT Services") to support the efficiency of your Technology Systems. You are obligated to retain CITY WIDE for these IT Services for the first thirty-six (36) months of operations, as further set forth in the IT Services Agreement on Attachment M to the Franchise Agreement.
You will be responsible for the costs of all computer hardware upgrades and replacements of all equipment required to operate the Franchised Business.
CITY WIDE will have independent access to the information generated and stored in City Wide Client Management System, hardware and software.
You must also maintain a functioning e-mail address (provided for you by CITY WIDE) for each employee.
CITY WIDE will establish a Google My Business ("GMB") account for each new franchise location. For the protection of its franchise locations, CITY WIDE shall be the designated Owner of all CITY WIDE GMB accounts, both established and new. Each franchisee should have Manager access to their respective GMB account; other Managers can be added at the franchisee's request. Manager access allows the same capabilities within the GMB account as Owner (including editing the listing and managing reviews), with the exception of the ability to delete the listing and add/remove users.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 29–36)
What This Means (2025 FDD)
According to the 2025 City Wide Franchise Disclosure Document, City Wide will provide franchisees with the required hardware, software, peripherals, and related licenses at or before the initial training. The company has designed computer software, called the "Software", to install on hardware, such as a laptop, for use in the operation and management of the franchised business. The cost of the Technology System is approximately $12,500, excluding the cost of the hardware for each owner and employee, which must be procured from City Wide.
City Wide also provides desktop monitoring, troubleshooting assistance, software updates, and other technology-related assistance to support the efficiency of the Technology Systems. Franchisees are obligated to retain City Wide for these IT Services for the first 36 months of operations, as detailed in the IT Services Agreement. City Wide will have independent access to the information generated and stored in City Wide Client Management System, hardware, and software.
City Wide will establish a Google My Business (GMB) account for each new franchise location and will be the designated Owner of all City Wide GMB accounts. Each franchisee should have Manager access to their respective GMB account, allowing them the same capabilities as the Owner, except for deleting the listing and adding/removing users. Franchisees are responsible for the costs of all computer hardware upgrades and replacements of all equipment required to operate the franchised business. Franchisees must also maintain a functioning e-mail address provided by City Wide for each employee.