What hardware is included in the IT Services that City Wide provides?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
During the term of this Agreement, City Wide will provide IT Services to the Franchised Business (including employees) including laptop hardware, answering Franchisee's reasonable questions about access to and operation of the Technology System by e-mail, or in written and/or electronic documents.
- h.
IT Services will include minor Software upgrades and modifications; provided, however, City Wide reserves the right to determine when major upgrades or modifications are necessary and shall have the right to charge Franchisee a reasonable fee for the same.
If City Wide determines that a major upgrade or modification is necessary, Franchisee shall implement the Software change in a manner and time designated by City Wide.
- i.
City Wide will be responsible for issuing and maintaining all security and access passwords and will issue and change such access upon Franchisee's reasonable request.
- j.
Franchisee will exert its best efforts to protect each Technology System against a cyber event including any claims related to data breach, identify theft or theft of personal information ("Cyber Event").
If a Cyber Event occurs, City Wide reserves the right, but shall not have any obligation, to perform and/or control and/or cause its third-party consultants to perform and/or control all aspects of the response to the Cyber Event including, without limitation, the investigation, containment and resolution of the Cyber Event and all communications.
City Wide's control of the response to a Cyber Event shall not create any liability for City Wide or additional rights for Franchisee, entitle Franchisee to damages or relieve Franchisee of Franchisee's indemnification obligations under Section 7.
Franchisee shall reimburse City Wide for all of City Wide's out-of-pocket costs and expenses incurred in responding to and remedying any Cyber Event if such Cyber Event is conclusively determined to have been caused solely by Franchisee or directly related to Franchisee's Franchised Business operations.
- k.
Franchisee shall at all times be compliant with applicable laws regarding data privacy, data security and security breaches.
Franchisee shall obtain advice from Franchisee's own legal and security consultants to ensure that Franchisee operates the Franchised Business at all times in full compliance with the data security safeguards.
Term.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, the IT Services that City Wide provides to its franchisees include laptop hardware. City Wide will provide the franchisee with the number of Technology Systems needed to operate the franchised business based upon the number of employees the franchisee hires. City Wide procures and configures this laptop hardware for the franchisee and their employees.
City Wide also installs and configures software on the hardware components of the Technology System. City Wide provides all maintenance, updates, and repairs of the software. The franchisee is responsible for maintaining an internet connection to each Technology System to facilitate updates, revisions, support, and access by City Wide to the software and for data exchange between City Wide and the franchisee. The franchisee is also responsible for ensuring a proper environment and proper utilities for the hardware components of the Technology Systems on which the software will operate.
The Technology Systems are to be used only in the operations of the franchised business and will not be used to perform information processing for any other person, entity, or business. The franchisee acknowledges that the Technology Systems and any data generated by the use of the software is the valuable property and trade secret of City Wide. The franchisee agrees to use the utmost care to safeguard the Technology Systems and any data generated by the use of the software and to maintain the confidentiality thereof.