Does City Wide guarantee that National Accounts will be serviced by franchisees in all Designated Territories?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
CITY WIDE has established a program focused on attracting and servicing clients that have a regional or national presence ("National Business Development Program"). While CITY WIDE has the right to establish and maintain such a program, it has no obligation to do so; CITY WIDE reserves the right to modify or discontinue the National Business Development Business Program at any time upon written notice to you. (See Section 3.6 of the Franchise Agreement). The details of the National Business Development Program are included in the Operating Manual and other written communications from CITY WIDE.
Notably, there are two aspects of the National Business Development Program. CITY WIDE may establish various national accounts ("National Accounts") to be serviced by multiple franchisees in different Designated Territories, but not necessarily in all Designated Territories. CITY WIDE has established national accounts with national companies with locations all over the United States with whom CITY WIDE typically negotiates one contract for each personal account ("National Account Contract") for the provision of facility maintenance services for all of the national account's locations ("Top Down Account"). CITY WIDE also might be designated a preferred vendor by a regional or national account ("Preferred Vendor Account").
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 24–28)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, City Wide does not guarantee that National Accounts will be serviced by franchisees in all Designated Territories. City Wide has the right to establish and maintain a National Business Development Program, but it is not obligated to do so and can modify or discontinue the program with written notice.
City Wide may establish National Accounts to be serviced by multiple franchisees in different Designated Territories, but this will not necessarily include all Designated Territories. These National Accounts can be established through National Account Contracts for facility maintenance services across multiple locations or by being designated as a preferred vendor by a regional or national account.
This means that as a City Wide franchisee, you may not automatically receive business from National Accounts operating within your designated territory. The allocation of these accounts is at the discretion of City Wide, and there is no guarantee that all territories will be included in the National Business Development Program. Prospective franchisees should inquire with City Wide about the criteria and process for National Account allocation to understand how they might benefit from this program.