Is a City Wide franchisee restricted to selling only to commercial customers?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
You may sell those services that consist solely of providing commercial janitorial services, commercial janitorial supplies, carpet cleaning, window washing, construction clean-up, blind cleaning, hard surface floor care, pest control, upholstery cleaning, concrete coatings, and other commercial services to a variety of commercial customers typically through the use of independent contractors. You may sell only within your Designated Territory, except as provided herein for solicitation of sales outside of your Designated Territory.
CITY WIDE may change or add additional authorized services or items and there are no limits to CITY WIDE's rights to do so.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD page 44)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, franchisees are restricted to selling primarily to commercial customers. City Wide franchisees may sell commercial janitorial services, commercial janitorial supplies, carpet cleaning, window washing, construction clean-up, blind cleaning, hard surface floor care, pest control, upholstery cleaning, concrete coatings, and other commercial services. These services are to be offered to a variety of commercial customers, typically through the use of independent contractors.
This restriction means that a City Wide franchisee's business will focus on securing and maintaining commercial accounts rather than residential clients. This focus can affect marketing strategies, operational procedures, and the types of independent contractors a franchisee needs to engage. The FDD indicates that City Wide may change or add additional authorized services or items, retaining the right to modify the service offerings.
Prospective franchisees should consider the implications of this commercial focus and evaluate their ability to develop and manage relationships with commercial clients. Understanding the demand for these specific commercial services in their designated territory is crucial for assessing the potential success of a City Wide franchise. Franchisees should also inquire about any potential future changes to authorized services, as City Wide retains the right to add or modify these offerings.