What is the City Wide Franchisee responsible for ensuring regarding the hardware components of the Technology Systems?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
a. Software will be installed and configured by City Wide or its designated representatives on the hardware components of the Technology System. All maintenance, updates and repair of the Software shall be provided by City Wide. Franchisee will maintain an internet connection to each Technology System to facilitate updates, revisions support and access by City Wide to the Software and for data exchange between City Wide and Franchisee. Franchisee will also be responsible for ensuring a proper environment and proper utilities for the hardware components of the Technology Systems on which the Software will operate.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, the franchisee is responsible for specific aspects related to the hardware components of the Technology Systems. City Wide installs and configures the software on these hardware components, and handles all software maintenance, updates, and repairs. However, the franchisee must ensure a proper environment and utilities are in place for the hardware components to function correctly.
This means the franchisee needs to provide suitable physical conditions, such as appropriate temperature control and protection from dust or moisture, as well as the necessary electrical power and network connectivity for the hardware. This responsibility ensures that the hardware operates reliably and minimizes the risk of malfunctions or damage. By maintaining the hardware's environment, the franchisee supports the overall functionality and longevity of the Technology Systems.
It is important to note that while City Wide provides the laptop hardware and IT services, the franchisee's responsibility for the hardware's environment and utilities is a condition of using the Technology System. Neglecting this responsibility could lead to hardware issues, impacting the franchisee's business operations. Therefore, franchisees should carefully consider the costs and requirements associated with maintaining a proper environment for the Technology Systems' hardware components.