Is a City Wide franchisee required to use a specific email address?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
- 11.11 Internet Access and E-Mail Address.
Franchisee will need to subscribe to a high speed Internet Access provider in accordance with CITY WIDE's standards and specifications.
Franchisee must also use an e-mail address (to be provided for Franchisee by CITY WIDE) for Franchisee's Franchised Business.
Any emails and data associated with any CITY WIDE email address are considered Business Records.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, franchisees must use an email address provided by City Wide for their franchised business. This email address must adhere to City Wide's standards and specifications.
This requirement ensures that all communications related to the City Wide franchise are standardized and controlled by the franchisor. It allows City Wide to maintain a consistent brand image and monitor communications for quality control and compliance purposes. All emails and data associated with the City Wide email address are considered business records.
For a prospective franchisee, this means they will not be able to use a personal or pre-existing business email address for their City Wide operations. They must adopt and exclusively use the email address provided by City Wide. This is a condition of the franchise agreement, and failure to comply could potentially lead to a breach of contract.