Is a City Wide franchisee required to have internet access?
City_Wide Franchise · 2025 FDDAnswer from 2025 FDD Document
nd credit to or otherwise finance Franchisee's operation of the Franchised Business. Further, Franchisee acknowledge that Franchisee's failure to pay all amounts when due will constitute a material default and grounds for termination of this Agreement.
- 11.10 Software. Franchisee will use exclusively and pay all sub-licensing fees to CITY WIDE for the software ("Software") in Franchisee's Franchised Business during the term of this Agreement, as set forth in the Operating Manual or otherwise in writing.
- 11.11 Internet Access and E-Mail Address. Franchisee will need to subscribe to a high speed Internet Access provider in accordance with CITY WIDE's standards and specifications. Franchisee must also use an e-mail address (to be provided for Franchisee by CITY WIDE) for Franchisee's Franchised Business. Any emails and data associated with any CITY WIDE email address are considered Business Records.
- 11.12 Cost of Upgrades. Franchisee will be responsible for the costs of all enterprise upgrades and replacements of all equipment required to operate the Software.
SECTION 12. Covenants of Franchisee
- 12.1 Franchisee is required to execute the Non-Compete Agreement attached to this Agreement as Attachment F.
Source: Item 22 — CONTRACTS (FDD page 65)
What This Means (2025 FDD)
According to City Wide's 2025 Franchise Disclosure Document, franchisees are required to have internet access. Specifically, franchisees must subscribe to a high-speed internet access provider that meets City Wide's standards and specifications. Additionally, City Wide requires franchisees to use a company-provided email address for their franchised business operations. Any emails and data associated with this City Wide email address are considered business records.
City Wide also stipulates that franchisees must maintain an internet connection to each Technology System to facilitate updates, revisions, support, and data exchange between the franchisee and City Wide. This internet connection is crucial for the software that City Wide installs and configures on the franchisee's hardware. The franchisee is responsible for ensuring a proper environment and utilities for the hardware components of the Technology Systems on which the software will operate.
These requirements ensure that City Wide franchisees can effectively utilize the necessary software and technology systems for their business operations, maintain communication standards, and facilitate data exchange with the franchisor. The franchisee is also responsible for the costs of all enterprise upgrades and replacements of all equipment required to operate the Software.